At 3R Restoration we are committed to safeguarding and preserving the privacy of our clients. This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website. We do update this Policy from time to time so please do review this Policy regularly.

What information do we collect

In running and maintaining our business, we may collect and process the following data about you: Information provided by you, for example, personal details when you register your interest in our services. We only collect basic personal data about you which does not include any special types of information or location based information.

Why we need it

We need to know your personal data so that we can provide you with the service you have requested.  We will not collect any data that we do not need in order to provide and oversee this request.

What we would also like to do with it

We would however like to use your name and email address to inform you of any changes to our business, website and services.

How long do we keep your data

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

Use of your information

We never give your details to third parties.

Storing your personal data

In operating our business via 3R Restoration’s website, your data is processed by our staff in the UK.  We do not provide our own IT servers.  However third party shall have access to your personal data unless the law allows them to do so. Obviously we do our utmost to ensure that our server hosts are secure and fully accredited.  Unfortunately, we cannot be responsible for any illegal breaches that may occur.

Storage of payment details

We do not store credit card details nor do we share client details with any third parties.

Third party links

On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.

Use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

Your rights

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Contacting us

Address: Unit 9 Bermondsey Trading Estate, Rotherhithe New Road, London SE16 3LL